Account Manager - NFV - #88167
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
We are looking for a Account Manager to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.
What’s On Your Plate?
Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.
Maintain continuous business relationships with clients/ restaurants.
Provide excellent service and support in order to build strong relationships and resolve operational issues between clients/ restaurant and company.
Make sure that the menus of the clients are up to date at all times.
Optimize the restaurant content (MOA, Delivery time).
Commission rate renegotiation: - Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
Advertisement sales: -Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter.
Generating food coupons, promotions and vouchers from existing restaurants.
Convince clients / restaurants for brand promotion of Talabat pictures.
Transmission method optimization: -Convincing clients / restaurants to implement a track order feature and changing the transmission method to WLA.
Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
Encourage restaurants to subscribe to the online payment gateway.
Coordinate with the restaurant, if the restaurant is live or active on the Talabat website, checking and resolving the reason, such as shutting down or stopping delivery.
Maintain accurate records of all sales and prospecting activities including:
Sales expense report
Sales meeting report (new restaurant)
Daily signed contract report
What Did We Order?
Bachelor’s degree in any discipline
Previous experience in FMCG,- E-commerce and retail companies is preferred
From 3 to 5 years of experience holding the same title or relevant
Able to analyze data and sales statistics and curate a solution
Excellent Communication & Negotiation skills
Adaptability & Flexibility