Front Office Manager - #88165

Ericsson


Date: 22/06/2022
City: Muscat, Muscat
Contract type: Full time
Ericsson

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.


About this opportunity


We are now looking for a Front Office Manager who would be responsible for Managing Front Office, Performance monitoring teams which are entitled for Alarms/Performance monitoring and 1st level trouble shooting.


What you will do


  • Responsible for Operational KPIs /SLAs fulfillment according to the MS Contract
  • Conduct Operating Level Agreements (OLA) signed with other service delivery units
  • Collaborate with Customer on various levels regarding the organization supervising activities and performance
  • Co-ordinate works with other operation work areas management e.g. Back Office Manager, Field Maintenance Manager)
  • The 1st level operations organization works closely with the Customer’s/Customer, Project Teams, Business Management, Back Office, Field Operations and customer support.
  • Evaluates and make pro-active recommendations for actions to improve processes as well as other services to enhance service delivery.
  • Be responsible for the Organization and motivation of all operation personnel
  • Conduct or participate in recruitment interviews for selection of personnel
  • Team process identification, modifications & implementation tracking.
  • Be able to recognizes the training requirements for personnel and give coaching where applicable
  • Provide customer and Ops Assurance Director with reports of the Organization performance on a scheduled basis


You will bring


  • Degree within Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering.
  • Minimum 8 years of experience in operations.
  • Service provider management-experience
  • Resource provider management experience
  • Strong on team leadership, able to lead large/matrix organization
  • Superb communication and social skills.
  • High Customer Relationship Management skills
  • Deep understanding of Service delivery process
  • Process driver, Strategic problem solver, Change Maker
  • Ability to motivate and engage, communicating to empower and develop dedication culture, competence and skills
  • Delivering results and meeting customer expectations
  • Financial skills


Why Join Ericsson?


At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.


What happens once you apply?


To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Oman (OM) || Oman : Muscat : Muscat
Req ID: 676261

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