Head of Global Liquidity and Cash Management - #31512


Date: 13/10/2021
City: Muscat, Muscat
Contract type: Full time

Role Purpose:

HSBC’s Global Liquidity and Cash Management serves as a core service provider to Global Banking and Markets (GB&M) and Commercial Banking (CMB) customers. Reporting to the Regional Head of GLCM, the Country Head of GLCM is responsible for proactively managing, leading and driving HSBC's liquidity and cash management activities for corporate, commercial and financial institutions clients to position HSBC as the top provider of such services in each of its chosen customer segments and countries within the country. The role holder is expected to contribute to the development of the Region’s overall global cash management strategy and implement the regional strategic direction for the Global Liquidity and Cash Management business in country with a view to achieving maximum profitability and growth

Principal Accountabilities:

  • The Country head of GLCM is accountable for driving and delivering revenue and PBT growth, achieve AOP targets and maximise the financial contribution of the global liquidity and cash management business in the country
  • Lead the execution of the GLCM global strategy in the country to ensure an optimal balance of NFI and NII, proactively manage costs, and achieve and exceed key performance indicators while building a sustainable business model
  • Drive the delivery of a comprehensive and competitive suite of global liquidity and cash management solutions, delivered through a range of delivery channels by executing a commercially focused product management strategy, which aligns with the proposition requirements of the Customer Groups
  • Lead the development and execution of a high quality client-centric service culture that delivers superior post-sales support to GB&M and CMB clients across the range of GLCM products in the country
  • Position HSBC as the top provider of global liquidity and cash management services in the country by developing an appropriate marketing strategy to ensure that HSBC is ranked number one in all significant cash management surveys in the country and the brand is enhanced through client events and social media engagement
  • Lead the creation of appropriate operating budgets for the country and track the performance of GLCM against AOP, Country CSPs and Performance Scorecards and ensure strategic alignment with Global and Regional imperatives
  • Take responsibility for running a compliant GLCM business which meets changing regulatory requirements and ensures reputational risk impact is mitigated / minimised for GLCM
  • Optimise the use of GLCM resources in the country, by developing and monitoring appropriate MI to manage the use of GLCM resources including people, premises and systems

Customers / Stakeholders:

  • Strive for class-leading customer experience by cultivating a consistent selling and relationship management culture
  • Establish metrics and ensure effective tracking of HSBC’s competitor offerings and performance v HSBC
  • Deepen customer relationships through championing business cooperation with key stakeholders including Global Banking & Markets, CMB, GTRF, Private Banking, WPB and ensure strong networks with key external stakeholders such as regulatory bodies, IT vendors etc
  • Understand current economic trends and its impact on HSBC within assigned country and identify key levers to capitalise on opportunities or minimise downside exposure
  • Represent GLCM at governance committees and forums and act as a GLCM champion to ensure that key objectives are prioritised appropriately within CMB & GBM
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Leadership & Teamwork:

  • Drive a high performance culture through effective people management activities that actively supports employee engagement by taking action against agreed priorities in identified action plans
  • Encourage cross-regional and cross-business teamwork by sharing best practices
  • Develop and implement Human Resource strategies to provide an environment where individual and team contributions are encouraged and rewarded, and where individuals and teams are provided with appropriate development opportunities
  • Create a clear succession and development plan process to identify and develop talent
  • Foster a team with equal gender representation in senior leadership roles and nationality diversity across GLCM

Operational Effectiveness:

  • Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators
  • Implement the Group compliance policy locally by containing compliance risk in liaison with the Group Compliance Officer, Area Compliance Officer and Local Compliance Officers, ensuring adequate compliance resources and training
  • Foster a compliance culture. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply
  • Continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology

Role Context:

  • GLCM is a core revenue contributor to Commercial Banking and Global Banking & Markets. Such revenues are ‘sticky’ annuity revenues with low capital usage and a high ROE. While of value to the Group, this also makes GLCM an increasingly competitive product in the marketplace. HSBC’s market leading customer proposition has made it a prime target for competitor banks as these institutions look to meet increasingly demanding client expectations. High staff turnover is one result requiring strong leadership to manage
  • Client demand is focused on a broad range of integrated cash management solutions encompassing disbursements, collections and liquidity management, all delivered through a suite of interoperable delivery channels which can be seamlessly integrated to their own back office systems. In addition to ongoing investment in technology, this requires the adoption of a consultative sales focus supported by the provision of high quality and consistent implementation and customer service support locally, regionally and globally
  • The Payments world is under increasing regulatory focus and the Job Holder will be accountable for regulatory compliance regionally for all GLCM products and will also be accountable for overseeing the regulatory compliance of payments products managed by other Customer Groups and businesses


Knowledge and Experience / Qualifications

  • The candidate must hold a Bachelor degree
  • Previous experience in the banking industry as well as sales experience and strong knowledge of the sales processes
  • Experience in stakeholder management as well as leading a high performing team
  • A sound understanding of GLCM product offering

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