Guest Service Agent (1 Position) - #11093

Centara


Date: 21/07/2021
City: Bawshar, Muscat
Contract type: Full time
Centara
Guest Service Agent (1 Position)

Location: Centara Muscat Hotel Oman (Muscat)

Department: Front Office

Closing date for submission: Saturday, July 31, 2021

Job Requirements

BASIC FUNCTION :

Guest Service Agent holds a key position by providing the first impression given to guests. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant with the utmost politeness, efficiency and friendliness.

DUTIES & RESPONSIBILITIES:


  • To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Cantata hotel group properties.
  • To develop a close and harmonious working relationship with housekeeping and all hotel departments.
  • To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
  • Have a complete knowledge of hotel policies and procedures.
  • To report health, safety, and security hazards to the Assistant Manager-Front Office.
  • To ensure Front Desk room racks are in order and guest invoices are correctly filed and that the desk is clean and tidy at all times.
  • To suggest alternatives to meet customer needs in terms of product features and benefits.
  • To offer information and services where appropriate.
  • To monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored.
  • To complete all shift duties and reports as outlined on shift check list prior to the end of shift.
  • To handle reservation calls whenever needed after hours, ensuring guest needs are met, in a helpful efficient manner, input into the system as per procedure.
  • To convert ‘house guests’ foreign currency to local currency, record and count accurately and efficiently.
  • To ensure credit policy is adhered to at all times, any variance reported to the direct supervisor immediately.
  • Ready to do all tasks during night hours and provides an effective service to hotel guests, including the prompt registration and processing of newly arrived guests.
  • Checks the daily payments from different departments. Conducts basic accounting procedures including, invoicing, payments and cash operations.
  • Creates reports and prints out different overview information for the next day’s service.
  • Ensures the general security and monitors public areas of the premises.
  • Accompanies guests in emergency situations.
  • Ensures that guest’s mail and messages are delivered promptly.
  • Handles internal and external phone calls and handles incoming guest room Reservations.
  • Performs clerical tasks including filing, data entry, copying, phone system
  • Management, etc.
  • Maintain and deliver the wakeup calls as per guest request using the hotel standards.
  • Maintains updated resource information ( telephone system guides )
  • Attend the departmental training conducted by the management whenever requested.
  • Apply all tasks and missions advised by his/her supervisor.



CRITERIA:


  • Education degree related to Hospitality
  • Male - Arabic speaker preferred
  • Minimum of 1 year working experience in Hotels
  • Knowledge in Opera program
  • Professional business English - with additional language an added credit



If you are interested in this position, please submit your resume and cover letter to:
Corporate Human Resources Department or complete Application Form

Contact Us
Corporate Human Resources Department, Centara Hotels & Resorts
25th Floor, Centara Grand at CentralWorld,
999/99 Rama 1 Road, Pathumwan, Bangkok 10330, Thailand

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